At Melloy Ford, we are committed to every customer with a goal to make customers for life. We are located in one of the fastest growing areas of New Mexico. Los Lunas is attracting new businesses and residents due to its easy drive to Albuquerque, access to countless recreation choices and reasonable cost of living. Facebook, Amazon, and Walmart have all chosen Los Lunas for major projects, and the list grows every day!Â
The Melloy family of dealerships has been serving New Mexico for over 60 years and is a great family owned company to build a career with. The dealerships in Los Lunas offers three dealerships located on 14 acres, right on I-25, with easy access and high visibility. Offering Chevrolet, Ford, Chrysler, Jeep, Dodge and Ram vehicles along with three certified service and parts departments, Melloy Los Lunas offers a chance for customers to shop and compare different makes and models all at one location.
As a Service Advisor you are the center of communication for service/repair activities and the liaison between customers and the technicians. Our entire organization strives to live by one statement, "We are committed to you." That means you will work side by side with our team that is committed to our core values of family, integrity, passion, and inclusion.
Serving as the primary point-of-contact for all automotive service and repair matters, the Service Advisor must listen and thoroughly understand customer problems, arrange for appropriate service/repairs, and set/manage expectations on the part of the customers and the technicians in terms of service delivery. He or she makes sure the customer knows what repairs are needed and what repairs and maintenance are recommended. No one wants to have to bring their car in, but our Advisors ensure the customer is satisfied that the vehicle will be repaired right the first time and in the shortest time possible.
You will expected to:
Maintain an Excellent CSI (Customer Satisfaction Index) - a MUST!!
Assist customers with any service needs they have for their vehicle
Schedule service for customers either in person or on the phone to ensure a prompt and accurate diagnosis of any problems with their vehicle
Make repair recommendations and manages delivery of repairs by setting and managing customer expectations
Ensure that required documentation is complete and is in compliance with regulations and standards
Comply with and enforce all safety policies and procedures
Attend all staff meetings, trainings, and educational classes as required
Continually learn about product updates, features, accessories to better assist customer needs
Establish personal goals that are consistent with the dealerships standards of productivity, and devise a strategy to meet those goals
Demonstrate behaviors consistent with the Company's Values in all interactions with customers, coworkers and vendors
Perform other duties as assigned
What we offer:
Medical Insurance
Life Insurance
Available 401K Plan
Paid time off
Drug-Free workplaceÂ
Growth opportunities
Paid training
Employee vehicle purchase plans
Family owned and operated
Long term job security
Available Disability Insurance
Flexible work schedule
Discounts on products and services
Requirements:
Over 2 years' Service Advisor Auto Dealership experience
Ability to provide us with Customer Satisfaction Index (CSI) scores from previous employers
Broad scope of automotive mechanical/electrical knowledge
Pleasant/friendly demeanor and an outgoing personality.
Excellent communication, customer service, and problem solving skills, including the ability to maintain composure under stress.
Excellent interpersonal skills to interact professionally with customers, vendors, and staff
Able to drive both automatic and standard-transmission vehicles
A desire to work in a commission, performance based environment
Professional appearance and work ethic
Ability to work well in a process driven environment
Bilingual a PLUS
Current, valid New Mexico Driver's License
Clean driving record
Willing to submit to a pre-employment background check & drug screen
Available to work flexible hours & weekends
Previous Ford, GM, Stellantis experience preferred
Reynolds experience preferred